I redesigned the UX of a medical record management application. In this real-world case study, I emphasize that relying solely on intuition & biases can lead to suboptimal user experiences. As a designer.
Story
After concluding the project and assuming universal satisfaction, I was surprised to find biases in the solution I designed. Recognizing this failure, I decided to rectify it by onboarding users for testing. Utilizing my spare time, I enlisted friends as testers, offering a free meal for their feedback. Surprisingly, they preferred the previous design with minimal changes. This prompted further analysis to understand the discrepancy.

This section comprises approximately 50 diagnostic questions crucial for patient assessment. It's a pivotal aspect of the application aimed at streamlining diagnosis without involving doctors. Notably, it's the sole part undergoing significant changes, including alterations in name, color, and style.

Research & Analysis

• Analysis
• Problem Identification
• Understanding target user

Ideation & iteration

• Key Goals
• Ideas & Prototype
• First Design

Design Testing

• Design Testing
• Testing Conclusion
• Reidentifying Problem

Final Design

• Ideas
• Final Design
• Conclusion

Design is iterative and non-linear, requiring adaptation and problem-solving for optimal user experience. I include this case study to illustrate that design is not a one-time process but evolves with learning and experience. As a product designer, I aim for timeless design but acknowledge the need for adaptation as both external and internal factors change. With experience, intuition becomes valuable, yet balancing it with efficiency is crucial. The goal is to solve problems using a blend of intuition and efficiency, recognizing that complete bias elimination is unattainable

I Put this case study to show design is not about process but more about Designer’s ability to solve problem effectively with Limited time and resources available to them.